FAQ

Q1: Where do you ship from?
All orders are shipped directly from our U.S. warehouse, ensuring fast delivery within 3–7 business days.

Q2: How can I track my order?
A tracking link is sent automatically via email once your order ships.

Q3: Do you ship internationally?
Not yet — we currently ship only within the United States.

Q4: Can I change or cancel my order?
We process orders quickly, but if you contact us at contact@coolroomdecor.com within 12 hours, we’ll do our best to accommodate your request.

Q5: What if I receive a damaged product?
Email contact@coolroomdecor.com with photos of the issue. We’ll replace or refund it right away.

Q6: What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.

Q7: Are your products high quality?
Yes! Every product is sourced from trusted U.S. suppliers and inspected before shipping.